This topic provides information you can use to troubleshoot the
messaging platform, including the serial modem, voice ports, keyboard,
and modem.
The Serial Modem Does Not Answer
| Possible Cause
|
Action
|
Probable Fix
|
|---|
| There is no power to the modem.
|
Check the power source.
|
Apply power to the modem.
|
| The modem is not connected.
|
Verify that the modem is connected properly.
|
Connect the modem correctly.
|
The Voice Ports Are Answering in Standalone Mode
| Possible Cause
|
Action
|
Probable Fix
|
|---|
| The voice port administration does not match the extension
numbers attached to the ports.
|
Verify that the voice port administration matches the extensions
to which the voice ports are attached.
|
Change the voice port assignment to match the extensions
to which the ports are connected.
|
| Subscribers have the wrong PBX assigned.
|
Verify that the correct PBX is entered in the Switch Number
field on page 1 of the Subscriber screen.
Verify that the assigned
switch is defined correctly in the system's switch administration.
|
Assign the correct switch in the subscriber profile.
|
Cannot Assign Voice Ports
| Possible Cause
|
Action
|
Probable Fix
|
|---|
| Additional port activation has not been purchased by the
customer.
|
Verify the number of ports purchased by the customer. Access Global Administration> Customer Options from the
main Administration menu. Check the number of voice ports listed.
|
Contact sales personnel.
|
Changing Date/Time Adversely Affects Voice Quality
| Possible Cause
|
Action
|
Probable Fix
|
|---|
| Messaging is up when the time or timezone on the system
is changed via the Communication Manager web page.
|
Verify messaging is not up before changing system time or
date.
|
Change system time only when messaging is not up.
|